Customer Contact Communications Associate – Voice
A leading global professional services firm is hiring a Customer Contact Communications Associate (Voice) based in Bengaluru, Karnataka. This entry-level role focuses on voice-based customer interaction and communication support.
About the role
The employer is seeking a Customer Contact Communications New Associate – Voice to join their team in Bengaluru, Karnataka. This is an entry-level position suited to candidates looking to build a career in customer contact and communications within a large, globally recognized organization.
In this role, the selected candidate will be responsible for handling voice-based customer interactions, ensuring clear, professional, and effective communication with customers. The position sits within the Customer Contact Communications function and requires a commitment to service quality and responsiveness.
Key expectations for this role include:
- Managing inbound and/or outbound voice communications with customers
- Maintaining accurate records of customer interactions
- Adhering to defined communication protocols and quality standards
- Collaborating with team members to resolve customer queries efficiently
This opportunity is well-suited to fresh graduates or early-career professionals who are eager to develop their skills in a structured, fast-paced customer service environment in Bengaluru.