Customer Contact Communications Associate – Voice

This is an entry-level opportunity for candidates looking to build a career in customer contact and communications. The selected associate will be part of a voice process team, engaging with customers through phone-based interactions to resolve queries and deliver a positive service experience.

Key Responsibilities

• Handle inbound and/or outbound voice calls with customers in a professional and courteous manner
• Address customer queries, concerns, and requests accurately and efficiently
• Follow defined processes and escalation paths to ensure timely resolution
• Maintain accurate records of customer interactions in the relevant systems

Candidate Profile

• Freshers or candidates with limited experience are encouraged to apply
• Strong verbal communication skills in English
• Ability to work in a fast-paced, target-driven environment
• Willingness to work in rotational shifts as required

This role is based in Bengaluru, Karnataka, and offers a structured career path within a globally recognised organisation's customer operations division.