Customer Contact Communications Associate – Voice
A Voice process associate role focused on customer contact and communications. The position involves handling inbound or outbound voice interactions to support customer service operations.
About the role
This is an associate-level opportunity within the Customer Contact Communications (Voice) function. The role is suited to candidates who are looking to begin or grow their career in a customer-facing, voice-based support environment.
The selected candidate will be responsible for managing voice-based customer interactions, ensuring timely and accurate responses, and maintaining a high standard of service quality. Strong communication skills and a professional telephone manner are essential for success in this position.
Key responsibilities may include:
- Handling inbound and/or outbound customer calls
- Addressing customer queries and resolving issues efficiently
- Maintaining accurate records of customer interactions
- Adhering to process guidelines and quality standards
This role is based in Bengaluru, Karnataka, and is open to candidates who meet the foundational requirements for a new associate position in a voice process environment.