Customer Contact Communications Associate – Voice
A Voice process associate role focused on customer contact and communications. The position involves handling inbound or outbound voice interactions to support customers effectively.
About the role
This is an entry-level associate position within the Customer Contact Communications function, specialising in voice-based interactions. The role is suited to candidates who are comfortable engaging with customers over the phone and are looking to build a career in customer service operations.
The associate will be responsible for managing voice-based customer communications, ensuring queries and concerns are addressed in a timely and professional manner. Strong verbal communication skills and a customer-first approach are essential to succeed in this role.
- Role Type: New Associate (Entry Level)
- Process: Voice
- Function: Customer Contact & Communications
- Work Mode: On-site
This opportunity is ideal for individuals who are beginning their professional journey and wish to develop expertise in customer engagement within a structured and dynamic work environment.