Customer Contact Communications Associate – Voice
A Voice process associate role focused on customer contact and communications. The position involves handling inbound or outbound voice interactions to support customer service operations.
About the role
This is an entry-level associate position within the Customer Contact Communications – Voice domain. The role is suited to candidates looking to begin or grow their career in voice-based customer support and client communication processes.
The associate will be responsible for managing voice interactions with customers, ensuring queries and concerns are addressed professionally and efficiently. Strong verbal communication skills and a customer-first attitude are essential to succeed in this role.
Key responsibilities may include:
- Handling inbound and/or outbound voice calls with customers
- Providing accurate information and resolving customer queries in a timely manner
- Maintaining a professional and courteous tone across all interactions
- Adhering to process guidelines and quality standards
This opportunity is based in Bengaluru, Karnataka, and is open to candidates who meet the communication and process requirements for a voice-based customer contact role.