Customer Contact Communications Associate – Voice
A Voice process associate role focused on customer contact communications, handling inbound or outbound calls to deliver effective customer support and resolution.
About the role
This is an entry-level associate position within the Customer Contact Communications – Voice function. The role is suited to candidates looking to begin or grow their career in a customer-facing, voice-based environment, handling customer interactions with clarity and professionalism.
The associate will be responsible for managing voice-based customer communications, addressing queries, and ensuring a high standard of service delivery on every interaction. The position requires strong verbal communication skills and the ability to work effectively in a structured, process-driven setting.
- Role Type: New Associate (Entry Level)
- Process: Voice
- Function: Customer Contact Communications
- Work Mode: On-site
This opportunity is well suited to individuals who are customer-focused, adaptable, and eager to develop their skills within a large, globally recognised professional services organisation.