Customer Contact Communications Associate – Messaging

The employer is looking for a Customer Contact Communications New Associate – Messaging to join their team in Gurugram, Haryana. This is an entry-level opportunity suited to candidates who are looking to build a career in customer contact and communications.

In this role, the associate will be responsible for managing customer interactions primarily through messaging-based communication channels, ensuring timely and accurate responses while maintaining a high standard of service quality.

• Handle customer queries and communications via messaging platforms
• Maintain professionalism and clarity in all written customer interactions
• Work collaboratively within a customer contact team environment
• Meet productivity and quality benchmarks set by the organisation

This position is well-suited to individuals who possess strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Candidates with a customer service orientation and comfort working in a structured, process-driven environment are encouraged to apply.