Customer Contact Communications Associate – Messaging
A Customer Contact Communications Associate – Messaging role focused on handling customer interactions through messaging channels. The position is based in Gurugram, Haryana.
About the role
This is an entry-level associate position within the Customer Contact Communications function, specialising in messaging-based customer engagement. The role involves managing and responding to customer queries and communications through digital messaging platforms, ensuring timely and accurate resolution.
The successful candidate will be expected to maintain high standards of written communication, demonstrate strong attention to detail, and work effectively within a team-oriented contact centre environment.
Key responsibilities may include:
- Handling inbound and outbound customer communications via messaging channels
- Resolving customer queries efficiently while adhering to quality and compliance guidelines
- Collaborating with team members and supervisors to meet service level targets
- Maintaining accurate records of customer interactions
This opportunity is suited to candidates looking to begin or develop their career in customer contact operations, with a focus on digital and messaging-based communication in a professional services environment.