Customer Contact Communications Associate – Messaging
A Customer Contact Communications Associate role focused on messaging-based customer interactions, supporting clients through written communication channels in a professional contact centre environment.
About the role
This role is for a New Associate within the Customer Contact Communications function, specialising in messaging as the primary channel of customer interaction. The position sits within a contact centre or business process services environment, where associates handle customer queries and communications through text-based messaging platforms.
The associate will be responsible for responding to customer contacts in a timely, accurate, and professional manner. Core responsibilities centre on written communication, query resolution, and maintaining a high standard of customer experience through messaging channels.
Key expectations for this role include:
- Handling inbound customer messaging interactions and providing prompt, accurate responses
- Maintaining quality and tone standards in all written customer communications
- Following defined processes and escalation paths to resolve customer issues
- Meeting productivity and quality targets set for the messaging channel
This is an entry-level associate position suited to candidates who are strong written communicators and are looking to begin or grow their career in customer contact services within a large-scale professional services environment.