Customer Contact Communications Associate – Messaging
A leading global professional services firm is hiring a New Associate for its Customer Contact Communications – Messaging team in Gurugram, Haryana. This entry-level role focuses on customer communication and messaging support.
About the role
A prominent global professional services organisation is seeking a Customer Contact Communications New Associate – Messaging to join its team based in Gurugram, Haryana. This is an entry-level opportunity suited to candidates looking to build a career in customer contact and communications.
In this role, the associate will be responsible for handling customer interactions through messaging channels, ensuring timely, accurate, and professional responses. The position sits within the customer contact communications function and requires a strong focus on written communication and service quality.
Key responsibilities may include:
- Managing and responding to customer queries via messaging platforms
- Maintaining high standards of written communication and professionalism
- Collaborating with internal teams to resolve customer issues effectively
- Adhering to established processes, guidelines, and quality benchmarks
This role is ideal for candidates who are detail-oriented, possess strong written English skills, and are eager to grow within a large, globally recognised organisation. Candidates with a background or interest in customer service and digital communication are encouraged to apply.