Customer Contact Communications Associate – Messaging
A leading global professional services firm is hiring a New Associate for its Customer Contact Communications – Messaging team in Gurugram, Haryana. This entry-level role focuses on customer communication and messaging support.
About the role
A prominent global professional services organisation is seeking a Customer Contact Communications New Associate – Messaging to join its team based in Gurugram, Haryana. This is an entry-level opportunity suited to candidates looking to begin or develop a career in customer contact and communications.
The role sits within the Customer Contact Communications function, with a specific focus on messaging-based customer interactions. The associate will be responsible for handling customer queries and communications through messaging channels, ensuring timely, accurate, and professional responses.
Key responsibilities and expectations for this role include:
- Managing and responding to customer communications via messaging platforms
- Maintaining quality and consistency in all customer interactions
- Collaborating with team members to meet service delivery standards
- Adhering to defined processes and guidelines for customer contact operations
This position is well-suited to motivated individuals who possess strong written communication skills and a customer-first mindset. Candidates interested in building a career within a large-scale professional services environment are encouraged to apply.