Customer Contact Communications Associate – Messaging

This position is an entry-level role within the Customer Contact Communications team, focusing on messaging-based customer interactions. The successful candidate will support communication workflows and help deliver consistent, high-quality responses across messaging channels.

Key Responsibilities

• Handle customer queries and communications through messaging platforms
• Maintain accuracy and professionalism in all written customer interactions
• Collaborate with team members to meet service and quality benchmarks

Candidate Profile

• Freshers or candidates at the associate level are encouraged to apply
• Strong written communication skills are essential
• Ability to work in a structured, process-driven environment

This is a full-time, on-site position located in Gurugram, Haryana, India, offering an opportunity to build a career within a large-scale customer operations environment.