Customer Contact Communications Associate – Messaging

This is an entry-level associate position within the Customer Contact Communications function, specialising in messaging-based customer support. The role involves managing customer queries and communications through digital messaging platforms, ensuring timely and accurate responses.

The associate will be responsible for maintaining high standards of written communication while resolving customer concerns efficiently. Strong attention to detail and the ability to handle multiple conversations simultaneously are key expectations for this role.

Key Responsibilities:

• Handle inbound and outbound customer communications via messaging channels
• Provide prompt, accurate, and professional responses to customer queries
• Maintain quality and compliance standards in all written interactions
• Collaborate with internal teams to resolve customer issues effectively

Ideal Candidate Profile:

• Strong written communication skills in English
• Ability to multitask and manage high volumes of messaging interactions
• Customer-focused mindset with a problem-solving approach
• Prior experience in a customer service or BPO environment is an advantage