Customer Contact Communications Associate – Messaging
An opportunity for a new associate to join a customer contact communications team focused on messaging-based support, based in Gurugram, Haryana.
About the role
This role is open to candidates looking to begin or develop their career in customer contact communications, with a specific focus on messaging channels. The position is based in Gurugram, Haryana, India.
The successful candidate will be part of a customer contact team responsible for handling communications through messaging platforms, supporting customers with their queries and concerns in a timely and professional manner.
Key responsibilities may include:
- Managing customer interactions via messaging-based channels
- Delivering clear, accurate, and helpful responses to customer enquiries
- Maintaining quality and efficiency standards in all communications
This is an entry-level associate position suited to individuals who are detail-oriented, strong communicators, and comfortable working in a fast-paced customer service environment.