Customer Contact Communications Associate – Messaging

This role is for a Customer Contact Communications New Associate specialising in Messaging. The position involves managing customer communications through digital messaging platforms, ensuring timely, accurate, and professional responses to customer queries and concerns.

The associate will be responsible for delivering high-quality customer support via messaging channels, maintaining service standards, and contributing to overall customer satisfaction goals. The role requires strong written communication skills and the ability to handle multiple conversations efficiently.

• Handle inbound and outbound customer communications via messaging platforms
• Resolve customer queries accurately and within defined response timelines
• Maintain documentation and follow established communication protocols
• Collaborate with internal teams to escalate and resolve complex issues

This is an entry-level associate position suitable for candidates looking to build a career in customer contact and digital communications. The role is based in Gurugram, Haryana.