Customer Contact Communications Associate – Messaging

This entry-level associate position sits within the Customer Contact Communications function, with a specific focus on messaging-based customer support. The role is suited to candidates looking to begin or grow a career in customer communications within a large, global professional services environment.

The associate will be responsible for managing customer interactions through messaging platforms, ensuring timely, accurate, and professional responses. Strong written communication skills and the ability to handle multiple conversations simultaneously are central to success in this role.

Key responsibilities may include:

• Responding to customer queries and concerns via messaging channels
• Maintaining quality and consistency in written communications
• Escalating complex issues to appropriate teams as needed
• Adhering to defined service-level agreements and quality benchmarks

This is a new associate designation, making it appropriate for candidates at the start of their professional journey or those transitioning into a customer contact role. The position is located in Gurugram, Haryana, India.