Community Manager

About the Role

We are looking for a dynamic and passionate Community Manager to join our growing team in India. In this role, you will serve as the voice and face of our brand, building meaningful relationships with our online and offline communities. You will be responsible for fostering engagement, driving conversations, and creating a vibrant, inclusive space where our audience feels heard and valued. The ideal candidate is a natural communicator with a deep understanding of digital culture, social media trends, and community-building strategies in the Indian market.

Key Responsibilities

• Develop and execute community engagement strategies across platforms including Instagram, Twitter, LinkedIn, Discord, and regional platforms relevant to Indian audiences.
• Monitor, moderate, and actively participate in online discussions, forums, and social media channels to maintain a positive and respectful community environment.
• Create compelling content including posts, newsletters, and announcements that resonate with community members and align with brand guidelines.
• Identify and nurture relationships with brand advocates, influencers, and key community members to amplify organic growth.
• Organize and coordinate virtual and in-person community events, webinars, meetups, and campaigns across major Indian cities.
• Track, analyze, and report on community metrics such as engagement rates, member growth, sentiment, and feedback to inform strategy.
• Collaborate closely with marketing, product, and customer support teams to relay community insights and ensure a consistent brand experience.
• Address community concerns, escalate critical issues promptly, and ensure timely, empathetic responses to member queries and complaints.

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, or a related field; equivalent practical experience will also be considered.
• 2–4 years of proven experience in community management, social media management, or a closely related role within the Indian digital ecosystem.
• Excellent written and verbal communication skills in English; proficiency in Hindi or any regional Indian language is a significant advantage.
• Strong understanding of major social media platforms, online community tools, and emerging digital trends relevant to Indian consumers.
• Demonstrated ability to analyze data and community metrics using tools such as Google Analytics, Sprout Social, or similar platforms.
• Highly empathetic, culturally sensitive, and capable of navigating diverse community dynamics with professionalism and tact.
• Self-motivated, organized, and comfortable working in a fast-paced startup or growth-stage environment with evolving priorities.

Benefits

• Competitive compensation package with performance-based incentives and annual appraisals aligned with industry standards.
• Flexible working arrangements including hybrid or remote options, promoting a healthy work-life balance for all team members.
• Comprehensive health insurance coverage for employees and immediate family members, including medical, dental, and wellness benefits.
• Continuous learning and professional development opportunities including access to online courses, industry conferences, and mentorship programs.
• A collaborative, inclusive, and diverse work culture that celebrates creativity, innovation, and individual growth at every level of the organization.