Community Manager

About the Role

We are looking for a passionate and driven Community Manager to join our growing team in India. In this role, you will serve as the primary bridge between our brand and its audience, fostering meaningful relationships across digital and offline platforms. You will be responsible for building, nurturing, and engaging a vibrant community of users, customers, and brand advocates. The ideal candidate is a natural communicator with a deep understanding of social media trends, audience behavior, and community-building strategies in the Indian market. If you thrive in a fast-paced environment and have a genuine enthusiasm for people and storytelling, we want to hear from you.

Key Responsibilities

• Develop and execute a comprehensive community engagement strategy aligned with overall brand goals and business objectives.
• Manage and grow the brand's presence across social media platforms including Instagram, LinkedIn, Twitter, Facebook, and emerging channels relevant to Indian audiences.
• Create, curate, and publish compelling content that resonates with community members and encourages active participation and discussion.
• Monitor online conversations, respond to comments and messages in a timely manner, and ensure a consistently positive brand voice across all touchpoints.
• Identify, engage, and collaborate with brand ambassadors, micro-influencers, and community advocates to amplify reach and credibility.
• Organize and coordinate online and offline community events, webinars, meetups, and campaigns to strengthen community bonds and increase brand loyalty.
• Track, analyze, and report on key community metrics such as engagement rates, growth trends, and sentiment analysis to inform future strategies.
• Work closely with marketing, product, and customer support teams to relay community feedback and ensure a seamless user experience.

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, or a related field from a recognized Indian university or institution.
• 2–4 years of proven experience in community management, social media management, or a closely related role, preferably within a startup or digital-first environment.
• Excellent written and verbal communication skills in English; proficiency in Hindi or any regional Indian language is a significant advantage.
• Strong working knowledge of social media platforms, scheduling tools such as Hootsuite or Buffer, and analytics tools including Google Analytics and native platform insights.
• Demonstrated ability to handle sensitive community situations with empathy, professionalism, and sound judgment.
• A proactive, self-motivated attitude with the ability to manage multiple projects simultaneously and meet deadlines without compromising quality.
• Experience working with content creators, influencers, or digital communities within the Indian ecosystem is highly desirable.

Benefits

• Competitive salary and performance-based incentives benchmarked against industry standards in India.
• Flexible working arrangements including hybrid or remote options to support a healthy work-life balance.
• Comprehensive health insurance coverage for you and your immediate family members.
• Dedicated learning and development budget to support professional growth through courses, certifications, and industry conferences.
• A collaborative, inclusive, and energetic work culture that values creativity, diversity, and employee well-being.