Cluster Manager – Amazon NOW
Amazon is hiring a Cluster Manager for its Amazon NOW quick-commerce vertical, based in the Greater Lucknow area. The role involves overseeing cluster-level operations to ensure fast and efficient last-mile delivery.
About the role
Amazon is looking for a Cluster Manager to join its Amazon NOW team in the Greater Lucknow area. This position sits within Amazon's quick-commerce business and carries responsibility for managing operations across a defined cluster of delivery stations or dark stores.
The Cluster Manager will be expected to drive operational excellence, maintain service-level standards, and coordinate with cross-functional teams to ensure timely and accurate order fulfilment. The role demands strong on-ground leadership and the ability to manage multiple sites simultaneously.
Key responsibilities and expectations include:
- Overseeing day-to-day cluster operations for Amazon NOW
- Ensuring adherence to delivery speed and quality benchmarks
- Leading and developing station-level teams within the cluster
- Identifying operational bottlenecks and implementing process improvements
- Collaborating with logistics, technology, and business teams to meet customer promise metrics
This is an opportunity to be part of Amazon's rapidly growing instant-delivery initiative in one of India's major urban markets.