Cluster Manager – Amazon NOW
Amazon is hiring a Cluster Manager for its Amazon NOW quick-commerce division, based in the Greater Lucknow area. The role involves overseeing cluster-level operations to ensure fast and efficient delivery performance.
About the role
Amazon is looking for a Cluster Manager to join its Amazon NOW team in the Greater Lucknow area. This position sits within Amazon's quick-commerce vertical, which focuses on delivering orders to customers within minutes.
The Cluster Manager will be responsible for managing operations across a defined cluster of delivery stations or dark stores. The role demands strong on-ground leadership, a data-driven approach to problem-solving, and the ability to coordinate multiple teams to meet aggressive delivery timelines.
- Oversee day-to-day cluster operations for Amazon NOW
- Drive performance metrics including speed, accuracy, and customer satisfaction
- Manage and mentor frontline operations staff
- Identify bottlenecks and implement process improvements
- Coordinate with cross-functional teams including logistics, procurement, and tech
This is an opportunity to be part of one of Amazon's high-growth business units in India, playing a direct role in shaping the customer experience at a local level.