Branch Operations & Service Manager
A leading financial services group is seeking a Branch Operations & Service Manager to oversee day-to-day branch operations and deliver high-quality customer service at its Maharashtra location.
About the role
The employer is looking for a motivated and experienced professional to join its team as a Branch Operations & Service Manager based in Maharashtra, India. This role sits at the heart of branch functioning, requiring the candidate to manage operational workflows while ensuring a seamless service experience for customers.
The selected candidate will be responsible for overseeing all branch-level operations, maintaining compliance with internal processes, and driving service excellence across every customer touchpoint. A strong understanding of financial services operations and a customer-first mindset are essential for success in this position.
- Manage end-to-end branch operations efficiently
- Ensure adherence to regulatory and internal compliance standards
- Lead and support the branch team to meet service benchmarks
- Address customer queries and resolve escalations in a timely manner
This is an excellent opportunity for a results-driven operations professional looking to grow within a well-established financial services organisation in Maharashtra.