Branch Operations & Service Manager
A leading financial services group is seeking a Branch Operations & Service Manager in Maharashtra, India to oversee day-to-day branch operations and deliver high-quality customer service.
About the role
The employer is looking for a skilled and experienced Branch Operations & Service Manager to join their team in Maharashtra, India. This role is central to ensuring the smooth functioning of branch operations while maintaining excellent service standards for customers.
The selected candidate will be responsible for managing end-to-end branch operations, ensuring compliance with internal processes and regulatory guidelines, and driving service quality across all customer touchpoints.
- Oversee daily branch operations and ensure operational efficiency
- Manage and mentor branch staff to uphold service and compliance standards
- Monitor customer service delivery and resolve escalations promptly
- Ensure adherence to regulatory and internal compliance requirements
This is an opportunity to be part of a well-established financial services organisation and contribute meaningfully to its branch network in Maharashtra. Candidates with a background in branch operations or financial services management are encouraged to apply.