Branch Operations & Service Manager
A leading financial services organisation is seeking a Branch Operations & Service Manager to oversee day-to-day branch operations and deliver high-quality customer service across its Maharashtra network.
About the role
The employer is looking for a capable and detail-oriented professional to join its team as a Branch Operations & Service Manager based in Maharashtra, India. This role sits at the heart of branch functioning, requiring the incumbent to manage operational workflows while ensuring a consistently superior service experience for customers.
The selected candidate will be responsible for overseeing all aspects of branch operations, maintaining compliance with internal processes and regulatory standards, and coordinating with cross-functional teams to drive efficiency. A strong focus on service quality and team coordination will be central to this position.
- Manage end-to-end branch operations and daily administrative functions
- Ensure adherence to compliance, audit, and regulatory requirements
- Drive customer service excellence and resolve escalations effectively
- Collaborate with internal stakeholders to streamline processes and improve productivity
This is an opportunity for a motivated operations professional to contribute meaningfully to a well-established financial services organisation with a broad presence across India.