Branch Manager – Gold Loan
The employer is seeking an experienced Branch Manager to lead gold loan operations at its Vikasnagar, Dehradun branch, driving business growth and ensuring smooth day-to-day branch functioning.
About the role
The employer is looking for a capable and motivated Branch Manager – Gold Loan to oversee operations at its Vikasnagar, Dehradun location in Uttarakhand. The selected candidate will be responsible for managing the branch's gold loan portfolio and leading the on-ground team to meet business objectives.
Key responsibilities include driving gold loan disbursements, ensuring compliance with internal policies and regulatory guidelines, and maintaining high standards of customer service. The Branch Manager will also be expected to build relationships within the local community to generate leads and expand the customer base.
The ideal candidate will have prior experience in the financial services or lending industry, preferably in a branch leadership or supervisory role. Strong communication skills, a results-oriented mindset, and the ability to manage a team effectively are essential for success in this position.
- Manage end-to-end gold loan operations at the branch level
- Lead, mentor, and monitor branch staff performance
- Ensure adherence to compliance and audit requirements
- Drive customer acquisition and portfolio growth
- Resolve customer queries and escalations in a timely manner