BPO L1 Technical Support Executive – Acer
A Bengaluru-based BPO is hiring a Level 1 Technical Support Executive to handle Acer product queries. The role is based in Shivaji Nagar and involves front-line customer and technical assistance.
About the role
An established BPO operation in Shivaji Nagar, Bengaluru is looking for a Level 1 Technical Support Executive to join its Acer account. The selected candidate will serve as the first point of contact for customers seeking technical assistance with Acer products and services.
The role involves handling inbound support interactions, diagnosing basic technical issues, and ensuring timely resolution or appropriate escalation. Candidates are expected to communicate clearly and maintain a high standard of customer satisfaction on every interaction.
- Provide front-line (L1) technical support for Acer products
- Diagnose and resolve basic hardware or software queries
- Escalate unresolved issues to the appropriate team as needed
- Maintain accurate records of customer interactions
This is a suitable opportunity for candidates with an interest in technology and customer service who are looking to build a career in the BPO sector within a structured support environment.