Assistant Manager – Service Excellence
A leading airport ground handling and services company is seeking an Assistant Manager – Service Excellence to drive quality and operational standards at its Delhi facility.
About the role
A prominent airport services organisation is looking for a motivated and experienced professional to join its team as Assistant Manager – Service Excellence based in Delhi, India. This role sits within the service quality function and is central to maintaining and improving operational standards across the organisation's airport operations.
The selected candidate will be responsible for monitoring service delivery, identifying areas for improvement, and implementing initiatives that elevate the overall passenger and client experience. The role demands a strong understanding of airport ground handling processes and a commitment to continuous quality enhancement.
- Drive service excellence frameworks and quality assurance programmes
- Monitor operational performance and recommend corrective actions
- Collaborate with cross-functional teams to align service standards
- Support training and development initiatives related to service quality
This is an opportunity to contribute meaningfully to one of India's key airport ground handling operations, working in a dynamic, fast-paced environment where service standards are of the highest priority.