Assistant Manager – Service Excellence
A leading airport services company is seeking an Assistant Manager – Service Excellence to drive quality standards and operational performance at its Delhi facility.
About the role
A prominent airport ground handling and services organisation is looking for a motivated and detail-oriented professional to join its team in Delhi as Assistant Manager – Service Excellence. The role sits within the quality and performance function and is central to maintaining and elevating service standards across airport operations.
The selected candidate will be responsible for monitoring service delivery, identifying areas for improvement, and implementing initiatives that align with the organisation's excellence framework. This position requires close collaboration with cross-functional teams to ensure consistent adherence to operational and customer service benchmarks.
Key responsibilities may include:
- Overseeing service quality audits and performance reviews across operational departments
- Developing and executing service improvement plans based on data and feedback
- Coordinating with internal stakeholders to embed a culture of continuous improvement
- Tracking key performance indicators and preparing reports for senior management
This is an opportunity for a driven professional with a background in airport operations, hospitality, or quality management to take on a leadership role within a fast-paced aviation services environment in Delhi.