Assistant Manager – Service Excellence
A leading airport services company is seeking an Assistant Manager – Service Excellence to drive quality and operational standards at its Delhi facility.
About the role
A prominent airport ground handling and services organisation is looking for a motivated professional to join its team in Delhi as Assistant Manager – Service Excellence. This role sits within the quality and service standards function and is central to maintaining and improving the passenger and operational experience.
The successful candidate will be responsible for monitoring service delivery, identifying gaps in performance, and implementing corrective measures to uphold the organisation's service benchmarks. The role requires close collaboration with cross-functional teams to embed a culture of continuous improvement across airport operations.
- Drive service excellence initiatives across ground handling and airport operations
- Monitor key performance indicators and prepare reports on service quality
- Coordinate with internal departments to address service gaps and implement improvements
- Support training and awareness programmes aligned with quality standards
This is a strong opportunity for a detail-oriented professional with a background in airport operations, hospitality, or quality management who is looking to take on greater responsibility within a dynamic aviation environment in Delhi.