Assistant Manager – Guest Relations
The employer is seeking an Assistant Manager – Guest Relations in Faridabad, Haryana, to lead front-of-house service delivery and ensure exceptional guest experiences across the property.
About the role
The employer is hiring an Assistant Manager – Guest Relations based in Faridabad, Haryana. This role sits within the guest services function and is responsible for overseeing day-to-day guest interactions, resolving concerns promptly, and maintaining consistently high service standards throughout the property.
The successful candidate will support the Guest Relations department by leading a team of associates, monitoring guest feedback, and implementing service improvement initiatives. A key focus of the role is ensuring that every guest receives a personalised, attentive experience from arrival through departure.
- Supervise and guide guest relations associates on shift
- Handle escalated guest complaints and ensure timely resolution
- Monitor guest satisfaction scores and coordinate corrective actions
- Collaborate with other departments to deliver seamless guest experiences
Candidates with a background in front office or guest services within the hospitality industry and demonstrated leadership ability are encouraged to apply for this opportunity in Faridabad, Haryana.